Due to the delicate nature of this process, orders can take anywhere upto 16 weeks or more before your keepsake is ready to be cast and polished. The preservation process cannot be rushed, and therefore we do not guarantee a delivery date.As your product is handmade we always strive to make each keepsake perfect but cannot take responsibility for any air bubbles or loose particles that may develop once your flowers have been encapsulated.This should be fully understood before proceeding with your order. Once your orb is in production you are not entitled to a refund if you are dissatisfied with the colour or texture of your flowers which is a normal result of flower preservation as set out and stated in our Terms and Conditions. We do not take responsibility for any poor results due to age, condition, variety and colour of your flowers, this is out of our hands as we take the utmost care and pride when preserving each and every flower but as your flowers are being dried to preserve them, this will mean that the colour and texture will change.This should be fully understood before proceeding with your order. Challenge your brain with a jigsaw puzzle designed by an independent artist Our puzzles are made from premium paper. A variation in form and colour can always be expected with all flowers.We do not accept change of mind refunds however if for some unknown reason your flowers arrive to us in an unsalvageable condition, we will contact you to arrange the best way forward, whether that be refunding your order or replacing your flowers with other ones from your bouquet.Blooming Keepsakes do not offer refunds, all orders placed are unique and handmade to suit each customer and therefore cannot be reimbursed. With the acceptation of unforeseen damage or wrong allocation.
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